Denied Certificate Request Alert Operations

1. On the Denied Certificate Requests Alerts page, click Add at the top of the grid to create a new alert, or click Edit to modify an existing one (Edit is also available from the right click menu).

2. In the Denied Certificate Request Alert Settings dialog, select your Certificate Template (or select All Templates) in the first dropdown.

   

   Figure 171: Create a New Denied Certificate Request Alert

3. In the Display Name field, enter a name for the alert. This name appears in the list of denied certificate request alerts in the Management Portal.

4. In the Subject field, enter a subject line for the email message that will be delivered when the alert is triggered. You can use substitutable special text in the subject line. Substitutable special text uses a variable in the alert definition that is replaced by data from the certificate or certificate metadata Metadata provides information about a piece of data. It is used to summarize basic information about data, which can make working with the data easier. In Keyfactor Command, the certificate metadata feature allows you to create custom metadata fields that allow you to tag certificates with tracking information about certificates. at processing time. For example, you can enter {rcn} in the alert definition and each alert generated will contain the specific requested common name A common name (CN) is the component of a distinguished name (DN) that represents the primary name of the object. The value varies depending on the type of object. For a user object, this would be the user's name (e.g. CN=John Smith). For SSL certificates, the CN is typically the fully qualified domain name (FQDN) of the host where the SSL certificate will reside (e.g. servername.keyexample.com or www.keyexample.com). of the given request instead of the variable {rcn}.

   To add substitutable special text to the subject line; place your cursor where you would like the text to appear on the subject line, select the appropriate variable from the Insert special text dropdown, and click Insert. Alternately, type the special text variable enclosed in curly braces (e.g., {cn A common name (CN) is the component of a distinguished name (DN) that represents the primary name of the object. The value varies depending on the type of object. For a user object, this would be the user's name (e.g. CN=John Smith). For SSL certificates, the CN is typically the fully qualified domain name (FQDN) of the host where the SSL certificate will reside (e.g. servername.keyexample.com or www.keyexample.com).}).

5. In the Message box, enter the body of the email message that will be delivered when the alert is triggered. You can use the Insert special text dropdown below the message window to add substitutable special text to the message. The metadata that appears in the dropdown will depend upon the custom metadata you have defined (see Certificate Metadata). Place your cursor where you would like the text to appear, select the appropriate variable from the dropdown, and click Insert. Alternately, you can type the special text variable enclosed in curly braces directly. In addition to the substitutable special text fields available in the dropdown, you can also build your own substitutable fields for the requester based on string values from the user or computer Active Directory record. See Table 18: Substitutable Special Text for Denied Certificate Request Alerts. If desired, you can format the message body using HTML.

   Note:  When using HTML to format an email sent from Keyfactor Command, use inline styles and avoid linked stylesheets or embedded <style> rules. Many email clients do not fully support external or embedded CSS.

   Line breaks are not inserted automatically when HTML formatting is used. Define line breaks explicitly using tags such as <br>, <br/>, or <p></p>.

   Recommended:

   <p style="font-size:14px; color:#333; margin:0 0 12px;">Hello</p>

   Not Recommended:

   <link rel="stylesheet" href="https://cdn.keyexample.com/styles.css">

   or

   <style>p { color:#333; }</style>
6. The Denial Comments substitutable special text field is an important one to include in your alert intended for the requester of the certificate. This provides the comment the administrator made at the time he or she denied the certificate request (see Certificate Requests).

7. Check the Use handler box if you would like the alert to trigger an event handler at processing time, select the appropriate handler in the dropdown, and click the Configure button to configure the event handler. See Adding Logging Handlers to Alerts for information on using event logging handlers and Adding PowerShell Handlers to Alerts for information about using PowerShell handlers.

   Tip:  With workflows, the equivalent functionality to the handlers can be achieved using either Set Variable Data or Use Custom PowerShell steps. See the examples for Write to Windows Event Log with Expiration Workflow and Update Additional Enrollment Field on Enrollment.

8. In the Recipients grid, click Add to create a new recipient entry. You can add multiple recipients to each alert. Each row in the grid represents a separate email message that will be sent when the alert is triggered. For example:

   • You can enter specific email addresses (e.g., user@keyexample.com) or use substitutable special text variables (e.g., {certemail}) that are replaced with actual email addresses when the alert runs. This is useful for dynamically selecting recipients based on certificate data or metadata fields.

   • To include multiple recipients on the same email, where all recipients of the email will be able to see who the other recipients are, add them in a single row, separated by commas or semicolons (e.g., user1@keyexample.com, user2@keyexample.com).

   • To send to multiple recipients in separate emails, where all recipients will receive separate email messages appearing as though there were no other recipients, add them on separate rows.

   When using substitutable special text, built-in variables can be selected by clicking the Use a variable from the certificate checkbox and selecting from the dropdown. The selected variables are added to the alert on separate rows (i.e., separate emails to the single, respective recipient) can not be added to a line with email addresses.
   

   You can also edit or delete a recipient by selecting a row in the Recipients grid and using the action buttons on the toolbar.

   Tip:  Keyfactor Command sends SMS (text) messages by leveraging the email to text gateways that many major mobile carriers provide. Check with your carrier for specific instructions. Keyfactor has tested that AT&T can be addressed using 10-digit-number@txt.att.net (e.g., 4155551212@txt.att.net) and Verizon can be addressed using 10-digit-number@vtext.com (e.g., 2125551212@vtext.com). T-Mobile can be addressed using 10-digit-number@tmomail.net (e.g., 2065551212@tmomail.net), but functionality can be spotty. Reliability of alerting via this method depends on the reliability of the carrier’s gateways.

   

   Figure 172: Denied Certificate Request Alerts Recipients

9. Click Save to save your denied certificate request alert.

You may use the copy operation to create multiple similar alerts—for example, one to the requester of the certificate and another with a different message to the application owner for whom it was intended.

1. On the Denied Certificate Requests Alerts page, highlight the row in the denied certificate request alerts grid and click Copy at the top of the grid, or from the right click menu.
2. The Denied Certificate Request Alert Settings dialog will pop-up with the details from the selected alert. The display name field will have - Copy tagged to the end of it to indicate it is a new alert. You may modify the alert as needed and click Save to add the new alert, or Cancel to cancel the operation.

1. On the Denied Certificate Requests Alerts page, highlight the row in the denied certificate request alerts grid and click Delete at the top of the grid, or from the right click menu.
2. On the Confirm Operation alert, click OK to confirm or Cancel to cancel the operation.